Field Trip FAQs

To help simplify the field trip scheduling process, here are some commonly asked questions and answers.

Need additional help? Contact Lana DuPont at 704.854.6676 or email This email address is being protected from spambots. You need JavaScript enabled to view it..


What information do I need to know about my group in order to make a field trip reservation?

Before you make a field trip reservation, be sure that you know the following information:

  • At least three dates that your group would be available to visit
  • Estimated number of students
  • Estimated number of teachers/staff members
  • Estimated number of parent/non-staff chaperones who will accompany the group, if any
  • What time would your group arrive at the museum?
  • At what time would your group need to depart from the museum?

How far in advance should I contact you to make a reservation?

We recommend that you call or email as far in advance as you are able. The earlier you can contact us, the higher the likelihood the date you want will be available.

It can also be helpful to consider how demand will affect our availability. Our busiest months are October, November, March, and April. Fridays are by far the most requested dates for a field trip. These high volume periods are often the first to become fully booked, so keep this in mind when planning your trip.


What are the lunch options for my group?

If your group would like to stay for lunch, we have three outdoor picnic areas that are available to groups. We can usually provide an indoor alternative in case of inclement weather. Be sure to ask about the availability of this space when you schedule your visit. Your group has the option to bring your own lunches or order them through our museum store. Our Museum Store staff can help you place orders from Chick-Fil-A, Bojangles, CiCi’s Pizza, or Sub Station II. Please contact our Museum Store Manager, Darlene Smith, at This email address is being protected from spambots. You need JavaScript enabled to view it. for more information.

Food and drink is not permitted in the museum or on the Nature Trail with the exception of the specified designated eating areas.


How does payment work?

Payment may be made in advance or upon arrival on the day of your visit. We can accept cash, check, or card. Your fee is based on the number of participants registered in advance. We do not require a deposit.

  • Please do not try to calculate the payment on your own if you have any changes in your group numbers. You’ll have up until two business days before you visit to make any minor changes. If you have any changes in your group numbers, please contact us so we can update your reservation in our software and ensure you know the correct total due for your visit.
  • Payment for the parent/non-staff chaperones who will accompany your group should be collected in advance so that you can submit one payment to cover all guests associated with your group.


How many chaperones should I bring?

The Schiele Museum does not require a specific adult to student ratio for visiting groups as most school systems and organizations have their own guidelines. In general, most groups have at least 1 adult for every 10 students.

Teachers and other adult chaperones are expected to stay with their group and monitor student behavior at all times. Please make sure your group is respectful of each other, other visitors, our staff, and our animals.


Do you have specific bus parking?

We do have designated bus parking in our main visitor lot that is indicated by yellow lines. You’ll know you’re at our main visitor lot when you see the digital Schiele Museum sign. You should turn in at the driveway that is before this sign. Should these bus parking spots already be occupied when you arrive, your drivers can unload the students at our front entrance and then proceed to an overflow lot down the street. Your drivers can drive back around to the front entrance to pick up the students at your designated departure time. Should your drivers need to use this overflow lot, our front desk staff will be able to provide specific directions. Please make sure your buses do not go in the staff parking lot. There is no through drive and they will not be able to turn around.


What is your cancellation policy?

If your group needs to cancel a scheduled visit, please contact us at least 14 days in advance by phone or email. If you reach out by phone, please be sure you speak to someone who confirms your group’s visit has been removed. If you reach out by email, you should receive a response with a confirmation of cancellation unless otherwise specified.


What if the weather is bad on the day of our visit?

The Schiele Museum can meet your needs rain or shine. In the event that severe weather causes your school to be closed or delayed, we can help you reschedule your visit for another date.


Is the Schiele Museum wheelchair accessible?

All indoor parts of the museum are wheelchair accessible. There are ramps leading to all galleries and an elevator to take you to the Green Roof. Our Nature Trail is a gravel and dirt trail that is approximately 0.75 long with some hills and uneven places. It may be difficult to navigate for some individuals with mobility challenges. The adults in your group can make the decision about whether to include the Nature Trail in your itinerary.

If you have a student or adult in a wheelchair or with other special needs, please let us know when you schedule your visit and we always do our best to accommodate all visitors.